Configuration Manager
| How come the changes made to a phone channel IVR script did not take effect, but the changes were saved and showed up in the configuration manager? |
| What does a notification email from the applicatoin look like? |
| Why do I get the error message "A problem with the LDAP occurred, Please try again.." when I tried to delete an agent? |
| How come the changes made to a phone channel IVR script did not take effect, but the changes were saved and showed up in the configuration manager? |
| If the channel is disabled, you still can modify the IVR script and the changes will show up under the configuration manager. But it will not get uploaded to Contactual's servers. So, please enable the channel and save. Once the script has been updated on Contactual's server, you can go ahead and disable the channel again. |
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| What does a notification email from the application look like? |
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From: donotreply@whitepajama.com Subject: Email Authorization Alert(Tenant:'wpjcare') We are unable to retrieve email from your mailbox at support@contactual.com@mail.contactual.com due to an email authorization problem. Please check that the correct password and user ID are entered in the Configuration Manager. Please do not use REPLY to respond to this email or your message will be undeliverable. If you have any questions please contact your customer service representative. Thank You |
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| Why do I get the error message "A problem with the LDAP occurred, Please try again.." when I tried to delete an agent? |
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If the agent is still logged on, you will get that error message. Please make sure the agent is logged off, then go back to the configuration manager and delete the agent. You will also get this message if there are open cases assigned to the agent. Please close all cases before deleting. |
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